Description: In today’s increasingly competitive environment, one key to success is understanding, measuring, and managing the factors that drive one’s business. Most traditional financial measures, such as net income or return on equity, are myopic lag indicators that tell us where we have been while saying little about where we are headed. How do we know whether our current actions are creating future value? This article discusses 'the balanced scorecard,' a tool created by Robert Kaplan and David Norton which seeks to identify and measure key business drivers by supplementing financial data with measurements from three additional perspectives: customer, internal business processes, and learning and growth.

Description: The latest installment in a series that applies Buddhist principles to actuarial practice. This particular installment focuses on the author's recent experience in recovering from serious injury, the lessons from Buddhism learned during that process, and the parallels of healing to the challenges actuaries face when businesses or processes are "broken".

Description: What does “accountable” mean? You will see how the accountability culture can transform spectators into protagonists following the Four Steps to Accountability.